Returns & Exchanges
At Goosebumps Shop, we strive for 100% satisfaction with every bite, but due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure food safety. If your order arrived damaged or incorrect, please reach out to our team within 48 hours of delivery for a full replacement or refund.
Contact Support
Email our customer care team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the packaging and the product showing any damage or quality concerns to help us process your claim faster.
Review Process
Our quality assurance team will review your request within 24 hours to determine eligibility for a refund or a fresh replacement.
Resolution
Once approved, we will initiate a refund to your original payment method or ship out a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing